A credible role model?
Brian Cranston won this year’s Best Actor Olivier Award for his role of Howard Beale in Network. In recognition, I thought his infamous mantra, “I’m as mad as hell and I’m not going to take this anymore!” should fire us up not to accept poor customer service. Otherwise, you have to bite your tongue and meekly walk away.
Rant and rave
Not long after his appointment as CEO of Barclays Bank, the “Montreal Marauder” to give Matthew Barrett his sobriquet, remarked in an interview with the Independent newspaper in August 2001, “The consumer, whatever they are buying, is long suffering. A service revolution is a little overdue. I find the legendary politeness of the English to be not in their self-interest. I think they should be ranting and raving at the service they get, wherever they are getting it, banks included. The consumer cuts business too much slack in this country.”
Why did Matt mention only the English? Why didn’t he include the other home nations? From Scotland, if speaking today, he could have chosen the Simpsons characterisation of a Scot in the form of Orkney-born “Groundskeeper Willie”.
Alternatively, that of Robert Carlyle’s foul-mouthed, violent Begbie in Trainspotting. I’ll leave you to search Google for comparable examples from Wales and Northern Ireland.