VOX-POP SERIES – Coaching Case Studies

Ten Top Coaching Case Studies as reported by leadership participants in my Coaching Master Class program.

Vox-Pop is from the Latin vox populi and refers to popular sentiment or opinion on a subject – in other words, the voice of the people.

In this series of Blog Posts I explore the sentiments and opinions of leadership participants in my Coaching Master Class (CMC) program. What do they think about the main coaching topics we explore together in this program?

In this second article in the series I look at Coaching Case Studies.

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A Plague on Poor Customer Service

Its official – using Covid as an excuse to ignore your customers and deliver poor customer service is never going to work!

Hiding behind Covid as an excuse for poor customer service is never going to work. Just recently we bought 6 cases of wine. Absolutely nothing unusual about that – it’s a regular occurrence chez Sherman. We’re a thirsty lot, and dehydration, we’re told, is a dangerous thing. Especially for the elderly. So when one of our top tipples was on offer at a local supermarket, and they tossed in an extra 25% off 6 bottles or more, it was a no-brainer.

Two days later, our wine arrived. Now, here’s a question for you. If you order 6 cases of wine, are you being unreasonable in expecting it to arrive in 6 cardboard boxes? I don’t think so. But Tesco do. Well, to be fair, their staff don’t.  But the bosses at Tesco do.

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