A Plague on Poor Customer Service

Its official – using Covid as an excuse to ignore your customers and deliver poor customer service is never going to work!

Hiding behind Covid as an excuse for poor customer service is never going to work. Just recently we bought 6 cases of wine. Absolutely nothing unusual about that – it’s a regular occurrence chez Sherman. We’re a thirsty lot, and dehydration, we’re told, is a dangerous thing. Especially for the elderly. So when one of our top tipples was on offer at a local supermarket, and they tossed in an extra 25% off 6 bottles or more, it was a no-brainer.

Two days later, our wine arrived. Now, here’s a question for you. If you order 6 cases of wine, are you being unreasonable in expecting it to arrive in 6 cardboard boxes? I don’t think so. But Tesco do. Well, to be fair, their staff don’t.  But the bosses at Tesco do.

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Moving on

Letting go of the familiar is not like getting rid of memories. Memories will always be there. People often believe that ‘hanging on in there’ is a sign of great strength. But sometimes, isn’t it better to know when to let go – and then get on and do it?

Many of the best things about growing older are based around the friendships we accumulate along the way. Good friends we know we can rely upon. Who we can turn to at short notice. And who always make us feel happy, comfortable and warm. Losing an old friend like that is always a shock – even if, as in this case, it is merely a much loved old jacket.

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