Hiding behind Covid as an excuse for poor customer service is never going to work. Just recently we bought 6 cases of wine. Absolutely nothing unusual about that – it’s a regular occurrence chez Sherman. We’re a thirsty lot, and dehydration, we’re told, is a dangerous thing. Especially for the elderly. So when one of our top tipples was on offer at a local supermarket, and they tossed in an extra 25% off 6 bottles or more, it was a no-brainer.
Two days later, our wine arrived. Now, here’s a question for you. If you order 6 cases of wine, are you being unreasonable in expecting it to arrive in 6 cardboard boxes? I don’t think so. But Tesco do. Well, to be fair, their staff don’t. But the bosses at Tesco do.Continue reading “A Plague on Poor Customer Service”