Reining in the horses


In Biblical terms, the four horsemen of the Apocalypse were Pestilence, Famine, War and Death.  An American psychologist, Dr John Gottman, who researches divorce and its causation, identifies four new horse riders that he names Criticism, Defensiveness, Contempt and Stonewalling. The adverse impact of these behaviours apply in organisational leadership just as much as marital relationships.

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It’s the Story, Stupid

I work at a world leading drama school and as you would expect, it’s an institution full of stories. Which is lucky, as for some time now, storytelling has been at the forefront of countless organisations’ learning needs.

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Trains – going nowhere, slowly

It is the day of the 10th anniversary of the WOW! Awards gala at the Tower of London.  I thought it would salve my anger to write about the train “service” my local train operating company, Greater Anglia, “provides”.  As a  corporate entity it has about as much chance of winning an award as a chocolate remaining in a solid state in a furnace.

Today also saw the annual announcement of the increase in rail fares, 3.1% in January 2019.

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Words Matter. It Is Not What But How We Say It.

It’s been a while but today I am gladly resuming my publications. Today I will share something about feedback and how the selection of our words is important.

I once read somewhere that around 250k people die in the US every year as result of medical mistakes. Investigations found that more than a third of these fatalities could have been avoided if doctor’s assistants had spoken when noticing that something in the procedure was incorrect. The fact, apparently, was that most of these assistants don’t speak because of the negative reaction (even aggressive) from doctors.

Have you ever experience a situation in which you were in doubt whether you should speak or remain quiet afraid of being shut by someone who believe to ‘know-it-better’?

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