It’s the Story, Stupid

I work at a world leading drama school and as you would expect, it’s an institution full of stories. Which is lucky, as for some time now, storytelling has been at the forefront of countless organisations’ learning needs.

Continue reading “It’s the Story, Stupid”

Words Matter. It Is Not What But How We Say It.

It’s been a while but today I am gladly resuming my publications. Today I will share something about feedback and how the selection of our words is important.

I once read somewhere that around 250k people die in the US every year as result of medical mistakes. Investigations found that more than a third of these fatalities could have been avoided if doctor’s assistants had spoken when noticing that something in the procedure was incorrect. The fact, apparently, was that most of these assistants don’t speak because of the negative reaction (even aggressive) from doctors.

Have you ever experience a situation in which you were in doubt whether you should speak or remain quiet afraid of being shut by someone who believe to ‘know-it-better’?

Continue reading “Words Matter. It Is Not What But How We Say It.”

Astroturfing

I intend to keep this blog short; I hope that is a pleasing first sentence.  I want to toss you a tough piece of meat to chew on or, rather, give you a piece of astroturf to lay…

Last Week Tonight

 

 

Are you fans of UK satirist, John Oliver, and his HBO show “Last Week Tonight”? It is broadcast in the UK on Sky Atlantic.

For me, it is required viewing on a Monday night.

 

This week, after his usual verbal fusillade at President Trump, Oliver does a lengthy piece about something called “Astroturfing”.  You can watch it here, https://www.dailymotion.com/video/x6rxztfThere is an ad for a web-site building business fronting the piece. 

As ever with Oliver, his soliloquies contain some strong profanity.  His frustration at the legal advice constraining him from saying what he wants to remark is palpable and a joy to watch. 

Continue reading “Astroturfing”

The curse of the accidental manager

On July 12th, the FT published an article headlined “The UK’s productivity problem: the curse of the ‘accidental manager”, you can find it here – https://www.ft.com/content/b96ce8f2-5dd9-11e8-ad91-e01af256df68.

Are pork pies good for you?

It is somewhat disquieting to read that the “Peter principle”, see https://en.wikipedia.org/wiki/Peter_principle, continues to thrive in UK business.  Our poor productivity performance arises because too many people gain promotion into managerial roles beyond their level of natural competence.  However, in the firm featured in the FT article performance is improving.

It strikes me, however, that simply hanging up figures of Superman (is this unconscious bias by the firm’s leaders?), and doling out pork pies are rather superficial practices.  The only likely outcome of this epicurean approach is hardened arteries.

The firm’s performance growth is due to its managers doing something much more profound, i.e. the way they “serve” their employees, see Robert Greenleaf’s Servant Leadership, https://www.amazon.co.uk/Power-Servant-Leadership-Robert-K-Greenleaf/dp/1576750353/ref=sr_1_3?ie=UTF8&qid=1531821205&sr=8-3&keywords=robert+greenleaf.

At the simplest level, they should be talking to their employees as equal partners striving for success.  When this is achieved, I hope they’re rewarded with more than cholesterol laden pies!

Continue reading “The curse of the accidental manager”