In part 1 of this blog, I raised some questions about the need to change our approach to leadership during and beyond this coronavirus crisis to nurture and sustain the quality of organisations’ climates. In so doing, I revisited some of organisational psychology’s foundational theories, notably the work of Kurt Lewin. In this second part, focusing on Lewin’s seminal environment formula that avers behaviour to be a function of personality and situation, I explore why understanding one’s own and your employees’ personality is so important to creating a healthy climate.
As a card-carrying member of the extrovert club, I’m not really loving the lockdown.
I’m not suggesting that many of us are but I’m guessing that my more introverted colleagues are having a little less of a challenge coming to terms with the new normal…
When this began there was distraction in the challenge of decamping a function to a multitude of homes, ensuring the tech worked and overcoming all the initial problems COVID19 was throwing at us.
This very quickly gave way to an overindulgence in Doritos – apparently, they aren’t one of my five a day – and a propensity for a little too much alcohol despite the mantra/justification of “well it’s five o’clock somewhere”.
By about week three my motivation was all over the place, as were my moods, and I wasn’t breaking any productivity records either. I’d put on weight, so the self-loathing had begun, and we were facing the prospect of another two months of virus inflicted groundhog days. I can’t say I fancied my chances…
So, what to do? Well, there’s an old Buddhist maxim that “the path to true enlightenment begins by returning to the place you never left”. So, that’s what I did. I sat, with me, and tried to figure out what I needed to get through this and how that might look.
Here’s what I found when I got there…
As we reach the end of the year, the decade even, the opportunity to blog also presents the opportunity to reflect – and what a year it’s been!
We seem to be ever more at odds in our society, our politics, our lives, with the main casualty seemingly being truth – who knew fake news would be a thing?
And, as I’ve touched on before, we’re further away than ever from the “dream” existence that we’ve been sold.
When the overriding emotions in society seem to be fear, or worse still, hate we’re one heck of a long way from Kansas, Toto. So, what to do?
I guess in most instances, the standard procedure is to mourn the lack of leadership in our society and call for a new type of leader, who can rise above the pettiness, but what if that leader – those leaders – already exist?
These 5 steps will help you:
- Unroll the steps to your goal
- know when are you moving closer to your goal
- know if you are on the right path
I often listen people saying that they have tried over and over again to reach their goals and when they feel certain that “this time I will make it”, something happens and they go right back to point cero, leaving them with disappointment and with the “final” decision of never trying ever again.
As Einstein said: “Crazy is doing the same things the same way, yet expecting a different outcome”, so I guess there are a lot of craziness going on resulting in sad and frustrated people. Allow me to share with you what I believe will be the steps to end all madness and bring serenity, structure and most importantly, meeting your goal once and for all.
Before we get started, just please keep in mind that it doesn’t matter how many strategies, list, steps, etc. comes your way if you don’t make the serious and conscious decision to get stick to it and really do it!
It’s been a while since I’ve posted a “how to”-style article and I thought it might be helpful to have a quick look at some tools that can help with one of the most challenging part of anyone’s job. The title is of course tongue in cheek but there are small things we can do that will make a transformative difference. Things no one told Phil Davison in the video above. Don’t be Phil.
It’s funny, as sophisticated communication is the one gift humans have that surges us far beyond all other intelligent life; yet it is the cause of so much confusion and uncertainty in both our professional and personal lives.
As an actor, I love communication. Like anyone, I don’t always get it right but when I was 17, performing in a Shakespeare lead for the first time at school, I discovered that the relationship between me and the audience was one I inherently understood. I felt powerful in that space. I had found where I belonged. My journey to Coach has been a long and winding one (politics degree, actor training at the Royal Academy of Dramatic Art, professional actor, professional theatre director, coach, business leader) and I am passionate about sharing the thrill I felt as that 17 year old with others. I hope I can help them, if not love the dynamic created when speaking to an audience, to at least approach it without fear or trepidation.
So here are 10 perspectives on successful communication. Where I’ve italicised I am referring to a skill or technique to implement.
Have you ever heard or met “a Master in resolving conflicts”? No. Well, you might be one yourself.
We are all Master of something
Like in every other aspect in life we can become experts in any field, by doing something right for a long time, changing your wrongs into rights to a point where you can give advice, create awareness, provide recommendations, or even give instructions on subjects that we master.
When it comes to conflicts, especially in the working environment, a leader should not become a Master in resolving those conflicts but rather a Master in avoiding, stopping, reducing the possibilities for such conflicts to occur.
Now, please don’t get me wrong, they will always be conflicts but in the same way a leader is prepared to resolve them his concern should be creating a team environment where conflicts are less.
I had leaders who created conflicts and that is even worse. They say it allowed different ideas to be known and keeps team on their feet. In my opinion that could not be further away from the truth, such leaders are only creating several momentums that will unavoidable end up in good valuable members of the team to leave and restrain new eligible ones to join.
A serious disagreement or argument if not handled on time, can linger to the point that it blocks creativity, participation and obviously there goes teamwork through the window. For me the biggest and most important part of resolving any conflict is not in how good communicator you are as how great listener you are.
When you really listen others is when the magic starts. The conflict might not be generated by what is being said but by what is not being said and in that case, if you are not paying attention you will always face the same issue no matter how well you think you handled it.
Listening will also allow you to find the root cause and eliminate it once and for all making you a real Master in resolving conflicts.
Moving into Leadership
I’ve been working with a lot of professional services firms recently and have been struck by the leadership demands being made on people transitioning into very senior roles. Particularly those making partner.
The step up to partner is a huge one and the pressure people are under is immense.
Getting to partner means you’ve been a superstar on your way up. When you get there, however, you move from being at the top of the tree, to being back at the bottom. Like the new kid at big school, you are now having to fight for yourself as the buck now quite literally stops with you.
Physician, heal thyself
I’m not sure about you but I’m better at giving advice than receiving it. My privilege as a trainer and performance coach is to be able to fall back on “do as I say, not as I do”. This is not something I’m particularly proud of and nor is it something I want to admit to those I work with. I console myself, professionally at least, with the fact that my diagnostic skills lie in helping others and not myself. It also can’t be very helpful for anyone with the unenviable task of being my coach.
Recently, however, I was offered some advice and in spite of my habit, I took it. Surprisingly, to me anyway, the shift in awareness it provoked has rippled through my whole life. My own coach is a mindfulness expert and while we don’t spend too much time on this topic she set me a related task. I was to take an everyday activity and be fully in it as I perform it, noticing the sensations provoked by the experience.
Now, I’m not good at doing what I’m told. I will find ingenious ways not to do the homework I’ve been set (the French “devoir” always seemed a much more appropriate name). But over the Christmas break I had little excuse not to do one of the two very simple requests made of me.
My first challenge took me to a realization that marked a huge difference for me as a Leadership Coach.
I am a proud Panamanian. We are happy people that generally like to have a good time. We usually tend to disconnect from our reality by partying over the weekend. We are in essence, positive by nature. Recently, Panama qualified for their first FIFA World Cup. Our performance during this tournament was more than disappointing, but we were the happiest fans in Russia! Other countries lost in the semi-finals and it was considered a national tragedy. This Panamanian way will definitely make our lives more enjoyable but won’t create radical changes needed to take us out of a third world mindset and stop the corruption cycle that has been the trademark of our governments going back decades.