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Building Positive Working Relationships Coaching for Performance Coaching for Performance Driving for Results General Leadership Leadership Coaching

Making Coaching Stick

The case for sticky coaching

Many businesses expect to increase their spending on coaching in the coming years, both on external coaches and on developing their own internal coaches. It’s no surprise then to find that conversations are increasingly turning to how we can make sure that coach training, whether as a formal, ‘pre-contracted’ activity or as a more ad hoc approach to unlocking potential and improving performance, ‘sticks’. At NG Bailey we’re no different. Over recent years we’ve taken four steps that are starting to make a real difference in our quest for sticky coaching; I’d like to share them with you.

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Coaching for Performance Every Leader a Coach Leadership Influencing Managing Available Resources Nurture and Grow Planning and Preparation Prepare the Ground

Viva la revolution!

The last time I blogged, I introduced you to “The 100 Year Life” a fantastic book, introducing a brave new world of longevity. Its theme being, that today’s youth can expect to live beyond 100 years of age – the key word there being expect – which in turn means our current three stage model of education, work, retire, is outdated.

The aim of my last missive was to ask how this impacts on our current leaders and what they need to do in order to flex their style and fit this new world order, focusing on an increase in empathy, the introduction of “strategic altruism” and the application of “beginners mind” to their thinking – if you missed it here’s a link.

But what about those who find themselves at the beginning of this journey? Can you imagine being an 18 year old faced with the prospect of living for another 80+ years? How do you even begin to think about planning to prepare for that?

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Coaching for Performance Every Leader a Coach General Leadership

Reining in the horses


In Biblical terms, the four horsemen of the Apocalypse were Pestilence, Famine, War and Death.  An American psychologist, Dr John Gottman, who researches divorce and its causation, identifies four new horse riders that he names Criticism, Defensiveness, Contempt and Stonewalling. The adverse impact of these behaviours apply in organisational leadership just as much as marital relationships.

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Coaching for Performance Coaching for Performance Self-Insight Team Development

Can a Coachee NOT be Coached?

My first challenge took me to a realization that marked a huge difference for me as a Leadership Coach.

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Carrying out the Coaching Coaching for Performance

Leadership Interview: Martin Garcia ‘Believe in the Potential’

Martin says every coach should believe in the potential of their coachees. I worked with him on the Coaching Master Class programme in Maersk Line PRN Qingdao North China in 2012 where he was head of HR. ‘Coaching for Potential’ is one of the workshops I run as part of this programme. Martin worked very hard at the time to create a culture of constructive feedback and coaching among his peers in the management team. In this article Martin draws on his professional experience to help us see why it is so important for a coach to believe in the potential of people.

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Building Organisational Talent Coaching for Performance Cultural Interpersonal Effectiveness Every Leader a Coach General Leadership Leadership Agility

Millennials – plus ca change, la meme chose

It is very interesting to read recent posts from Frank Clayton and Charlie Walker-Wise about millennials’ attitudes and values.  Their remarks make valuable contributions to the rolling discussion about this demographic, which seems to me to be often unfairly slighted for being work-shy, recalcitrant and pessimistic.

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Coaching for Performance Driving for Results Executive Disposition Self-Insight

What You Think You Deserve vs. What You Have Earned. A Tale about Hard Work

I was resting before my next fight during my latest Brazilian Jiu-Jitsu tournament when a mother of one of the kids, who was competing in the children’s competition,  approached me, looking quite desperate, looking for feedback she told me that she needed my help.  Her son had just lost his first fight against a more skillful kid and she insisted on showing me the video of her son’s fight to see if I could give her tips on how to improve his technique.  Brazilian Jiu-Jitsu is a sport that does not believe in talent. One improves by training constantly. There is no secret formula for overnight improvement, just like life.  I looked at her and noticed that she was very concerned and recommended that she should have a talk with her son’s coach to understand the process and let him take care of his progress.  She replied, “I want to help him but I do not know how”.  I am also a father and completely understood her position.  We do not want our kids to go through unnecessary hardship.

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Carrying out the Coaching Coaching for Performance Planning and Preparation Reviewing and Follow-Up

Leadership Interview: Jennifer Yao ‘My Experience as a Coachee’

The voice of the Coachee. This article is another chapter in an ongoing story about how coaching is Blooming in Shanghai. One year ago I published the article about Key Account Sales Manager Tracy Zhi’s experience as a Coachee. Staying with the same team in Shanghai, in February and March of this year I featured articles about Jerry Chen’s ‘Best’ and ‘Most Challenging’ coaching sessions with his direct report is an account manager Jennifer Yao.

Now it’s Jennifer Yao’s turn to tell her story. We hear from the person being coached. So listen up again Leadership Coaches; see what you can learn from Jennifer’s experience as a Coachee.

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Building Positive Working Relationships Coaching for Performance Driving Execution Driving for Results General Leadership Managing Available Resources Team Development

Execution and Extreme Ownership The DIG/SET/SPIKE Principle

 

Over the last 2 years, I have been blessed with the wonderful opportunity to lead an operational execution team and we have managed to put together a group of fine professionals. They combine knowledge and experience but also curiosity for improvement and a hunger for growth. It has reached a point where we need to stop and look around and reflect. The conclusion I have reached is that we dedicate ourselves to execute plans that are being handed to us… right?  More reflection is needed to find the real purpose:  We hold in our hands the service delivery promise to our clients. Suddenly a job with no apparent complexity has become one with the highest possible stakes.

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Carrying out the Coaching Coaching for Performance Planning and Preparation Reviewing and Follow-Up

Leadership Learning Log Case Study 2 ‘Best’ Session: Jerry Chen & Jennifer Yao, Shanghai

The Leadership Learning Log is a journal which evidences learning and skills development. It is not just a diary or record of ‘what you have done’, but more to the point it is a record of what you have learnt, tried and critically reflected upon.

I use the Leadership Learning Log in my Coaching Master Class (CMC) programme as a tool to follow up the training. I call this ‘Activity 1: Looking Back’. At the end the training I challenge participants to run up to five substantial pre-planned coaching sessions over the following six week period. I ask them to select two of these sessions for self-assessment – the ‘Best’ and the ‘Most Challenging’ – and answer the questions in the Leadership Learning Log for each session. This is their preparation for our first on-to-one coach-the-coach session.

For this article we go back to my friend Allen Tu in Shanghai. Allen is KCGFF Sales Team Leader for Maersk (China) Shipping Co and he attended my Coaching Master Class (CMC) programme in 2011. Using my material he kicked off his ‘Buddy’ Coaching programme in 2016 for his direct report sales managers. One of those managers is Jerry Chen who is the senior manager focussing on Electronic key clients. And Jennifer Yao is an account manager reporting in to Jerry.

In this second article about their coaching experience, we look at how Jerry used the Leadership Learning Log self-assessment questions to reflect on his ‘Best’ case coaching session with Jennifer.