An ideas exchange about what makes leadership at all levels in an organisation really work.
Author: Ricardo Mock
Africa 24/7 Marine Manager at Maersk Line, Cape Town.
Psychologist, Certified Crossfit Trainer, Health Coach and Motivator.
Experience working in Project Management (Operations, Human Resources and Sales), innovation driving change.
Specialties: Project Management, Sales, General Operations, Lean Six Sigma (LSS GB Certified), ERP´s implementation and Change Management.
MBTI Profile: ENFP-T
Over the years I have had the wonderful opportunity of
facilitating brainstorming sessions. One
of my favourite tools to use, is Edward De Bono’s Six Thinking Hats
Method. Our behaviour, not our words, is
the reflection of who we are. Six
Thinking Hats is a brilliant tool to structure in an objective way to include the
input from the individuals participating in the session and can give insight
into the reflection of their personalities.
The method refers to six hats that when we “wear them” we are obligated
to think in a specific way. The blue hat
is the leader hat that will control the discussion and the ground rules (only the
facilitator will wear this hat during the entire exercise), the white hat
requires pure objectivity and data driven comments, the red hat is our emotions
and how we feel about the exercise, the yellow hat is for positive thinking,
the black hat is for negative thinking or challenges we encounter during the
solution process and the green hat is for innovative thinking or often referred
to as “out of the box thinking”.
What follows are a few social conclusions that I have found in this exercise that relates to the teams’ general behaviour.
I am a proud Panamanian. We are happy people that generally like to have a good time. We usually tend to disconnect from our reality by partying over the weekend. We are in essence, positive by nature. Recently, Panama qualified for their first FIFA World Cup. Our performance during this tournament was more than disappointing, but we were the happiest fans in Russia! Other countries lost in the semi-finals and it was considered a national tragedy. This Panamanian way will definitely make our lives more enjoyable but won’t create radical changes needed to take us out of a third world mindset and stop the corruption cycle that has been the trademark of our governments going back decades.
I was resting before my next fight during my latest Brazilian Jiu-Jitsu tournament when a mother of one of the kids, who was competing in the children’s competition, approached me, looking quite desperate, looking for feedback she told me that she needed my help. Her son had just lost his first fight against a more skillful kid and she insisted on showing me the video of her son’s fight to see if I could give her tips on how to improve his technique. Brazilian Jiu-Jitsu is a sport that does not believe in talent. One improves by training constantly. There is no secret formula for overnight improvement, just like life. I looked at her and noticed that she was very concerned and recommended that she should have a talk with her son’s coach to understand the process and let him take care of his progress. She replied, “I want to help him but I do not know how”. I am also a father and completely understood her position. We do not want our kids to go through unnecessary hardship.
Over the last 2 years, I have been blessed with the wonderful opportunity to lead an operational execution team and we have managed to put together a group of fine professionals. They combine knowledge and experience but also curiosity for improvement and a hunger for growth. It has reached a point where we need to stop and look around and reflect. The conclusion I have reached is that we dedicate ourselves to execute plans that are being handed to us… right? More reflection is needed to find the real purpose: We hold in our hands the service delivery promise to our clients. Suddenly a job with no apparent complexity has become one with the highest possible stakes.
In the last six months, I have been involved in the journey of digitalization. I am very passionate about it as there is no limit to what can be achieved when a large group of professionals get together and commit themselves to do things that have not been done before in the shipping business. However, this journey also brings an opportunity to start thinking about the role of humans in this process.