The curse of the accidental manager

On July 12th, the FT published an article headlined “The UK’s productivity problem: the curse of the ‘accidental manager”, you can find it here – https://www.ft.com/content/b96ce8f2-5dd9-11e8-ad91-e01af256df68.

Are pork pies good for you?

It is somewhat disquieting to read that the “Peter principle”, see https://en.wikipedia.org/wiki/Peter_principle, continues to thrive in UK business.  Our poor productivity performance arises because too many people gain promotion into managerial roles beyond their level of natural competence.  However, in the firm featured in the FT article performance is improving.

It strikes me, however, that simply hanging up figures of Superman (is this unconscious bias by the firm’s leaders?), and doling out pork pies are rather superficial practices.  The only likely outcome of this epicurean approach is hardened arteries.

The firm’s performance growth is due to its managers doing something much more profound, i.e. the way they “serve” their employees, see Robert Greenleaf’s Servant Leadership, https://www.amazon.co.uk/Power-Servant-Leadership-Robert-K-Greenleaf/dp/1576750353/ref=sr_1_3?ie=UTF8&qid=1531821205&sr=8-3&keywords=robert+greenleaf.

At the simplest level, they should be talking to their employees as equal partners striving for success.  When this is achieved, I hope they’re rewarded with more than cholesterol laden pies!

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IF YOU DON’T WANT TO, DON’T…SAY NO!

Are you a “Yes-all the time-round the clock-person”? , Do you feel bad when you say No, so you immediately go to a “but” that opens a lines of real or unrealistics reasons to eventually say Yes?, Do you know why do you do it? Want to experience the “FREEDOM” that saying “NO” can bring to your life?, then let me share what I did to stop feeling guilty by really wanting to say no, and always ended up saying yes to everyone.

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Absolute Power

A terrible Injustice

Today I was had.

It’s not a great feeling and it’s left me furious. As I reflect on the particular circumstances of the scam (no crime, just a disingenuous shop owner) I find myself trying to understand the nature of my rage. Because that’s what I feel. Rage.

It’s shouldn’t be a big deal. I have a new charger for my mac that works, but it’s not worth the money I paid and not as good as the proper Apple product. So why am I so upset by the incident?

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I’m as mad as hell

A credible role model?

Brian Cranston won this year’s Best Actor Olivier Award for his role of Howard Beale in Network.  In recognition, I thought his infamous mantra, “I’m as mad as hell and I’m not going to take this anymore!” should fire us up not to accept poor customer service.  Otherwise, you have to bite your tongue and meekly walk away.

Rant and rave

Not long after his appointment as CEO of Barclays Bank, the “Montreal Marauder” to give Matthew Barrett his sobriquet, remarked in an interview with the Independent newspaper in August 2001, “The consumer, whatever they are buying, is long suffering. A service revolution is a little overdue. I find the legendary politeness of the English to be not in their self-interest. I think they should be ranting and raving at the service they get, wherever they are getting it, banks included. The consumer cuts business too much slack in this country.”

Why did Matt mention only the English? Why didn’t he include the other home nations?  From Scotland, if speaking today, he could have chosen the Simpsons characterisation of a Scot in the form of Orkney-born “Groundskeeper Willie”.

Alternatively, that of Robert Carlyle’s foul-mouthed, violent Begbie in Trainspotting.  I’ll leave you to search Google for comparable examples from Wales and Northern Ireland.

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