Have you ever heard or met “a Master in resolving conflicts”? No. Well, you might be one yourself.
Weare all Master of something
Like in every other aspect in life we can become experts in
any field, by doing something right for a long time, changing your wrongs into
rights to a point where you can give advice, create awareness, provide recommendations,
or even give instructions on subjects that we master.
When it comes to conflicts, especially in the working environment, a leader should not become a Master in resolving those conflicts but rather a Master in avoiding, stopping, reducing the possibilities for such conflicts to occur.
Now, please don’t get me wrong, they will always be conflicts but in the same way a leader is prepared to resolve them his concern should be creating a team environment where conflicts are less.
I had leaders who created conflicts and that is even worse.
They say it allowed different ideas to be known and keeps team on their feet.
In my opinion that could not be further away from the truth, such leaders are
only creating several momentums that will unavoidable end up in good valuable
members of the team to leave and restrain new eligible ones to join.
serious disagreement or argument if not handled on time, can linger to
the point that it blocks creativity, participation and obviously there goes
teamwork through the window. For me the biggest and most important part of
resolving any conflict is not in how good communicator you are as how great
listener you are.
When you really listen others is when the magic starts. The conflict might not be generated by what is being said but by what is not being said and in that case, if you are not paying attention you will always face the same issue no matter how well you think you handled it.
will also allow you to find the root cause and eliminate it once and for all
making you a real Master in resolving conflicts.
So much written about Millennials suggests that they are turned off by the way generations before them have done things. As someone engaged in professional learning this interests me.
Millennials, it would seem, are more civic and community minded than their predecessors. Lacking the financial security from which their parents have benefitted they are not as interested in a career path as generations before them. Instead, meaningful work, creative outlets and immediate, interactive feedback mean a lot. One only needs to look at a random selection of start-ups to see this behaviour in evidence.
What does this mean for those of us now who work in more traditional institutions, based on and run by baby boomers or Gen X-ers? It’s an important question because bigger and slower moving organisations still need to employ, engage and retain millennials.
Are you a “Yes-all the time-round the clock-person”? , Do you feel bad when you say No, so you immediately go to a “but” that opens a lines of real or unrealistics reasons to eventually say Yes?, Do you know why do you do it? Want to experience the “FREEDOM” that saying “NO” can bring to your life?, then let me share what I did to stop feeling guilty by really wanting to say no, and always ended up saying yes to everyone.
Over the last 2 years, I have been blessed with the wonderful opportunity to lead an operational execution team and we have managed to put together a group of fine professionals. They combine knowledge and experience but also curiosity for improvement and a hunger for growth. It has reached a point where we need to stop and look around and reflect. The conclusion I have reached is that we dedicate ourselves to execute plans that are being handed to us… right? More reflection is needed to find the real purpose: We hold in our hands the service delivery promise to our clients. Suddenly a job with no apparent complexity has become one with the highest possible stakes.
In a couple of days, 2017 will be part of the past and everything that happened during that, history. On today’s article, I want to share eight points for us to think about and maybe put in practice in 2018.
They are not mine. They were shared by a great leader who I had the privilege to work for and who became a mentor and reference to me – an inspiration in many ways but mainly because he lives and masters below.
Winning Mentality. No matter what people say then it is just much more fun to win! You will need to deliver results, you need to clear bottlenecks preventing your team to lift their performance and you need to be result driven. Stay pragmatic while doing so as we will always face trade-offs which need to be managed carefully.
Effectiveness. Everyone in your organization should look at you and be amazed on how much you get done at work. It’s not about being hard working and putting in long hours – but how you use the available time.
Stakeholder Management. Don’t ever take that off your agenda…! Great stakeholder management will facilitate your work and make sure it is just easier to achieve results. Know your stakeholders and how important they are for you – and then manage accordingly.
About Communication. Clear, short and to-the-point communication. This is about getting through to people with power and make yourself easily understood. You need to be able to tell a good story to make people buy into your key messages. You need to be able to adapt to the audience – and always remember that no matter which audience it is a privilege that they give you their time to listen to you.
Cross Functional Working. Always be ready to assist cross functionally and raise your hand for new projects. Accept that far from all will fit into your KPIs and we have things we need to deliver as a leadership team. Assist and engage with your peers – both ways.
Develop People. Get them promoted. Increase their market value. Make them feel that they grow with you. Provide frequent feedback and make sure to follow up via development plans. Invest in them – both your own time but also in learning when they can benefit from external support.
Resource Utilization. Always be one step ahead to optimize your organization for the future. Take the right tough decisions to adjust. Move resources between teams if this is what is required to deliver the best possible results.
Network. Create and develop a network. Nurture it and invest in it. Be a mentor to younger / less experienced colleagues.
The list carries on but I identified these 8 points as very strong and easy to remember/follow. Have you identified anything you could change and start doing in 2018?
Picture: I received this picture via whatsapp from a friend. Don’t know the source.
In the short time since I last submitted a blog it seems the world has taken another step along the path to crazy. The scandals of Weinstein, Westminster, and Spacey et al say nothing good about the world in which we live…