How to trust and be trusted. What behaviours do you need to deploy consistently and constantly to strengthen trust?
Back in October last year, I wrote a blog about trust, see https://www.tsp-uk.co.uk/general-leadership/trust/. As we embark into a new year, I thought it would be helpful to provide a few observations on how trust can be earned, given and sustained.
What behaviours do you need to deploy consistently and constantly to strengthen trust and act as a vaccine against its mutated forms of distrust (usually based on experience) and mistrust (a general sense of unease)?
Continue reading “How to trust and be trusted – a healthy behavioural vaccine”
Last week, my good friend and business colleague, Gary Winter (see the post script to Harvard Business School article, “The Great Training Robbery”, which concerns the famous turn-round at Asda during the 1990s in which Gary was deeply immersed), told me about a programme he listened to on BBC Radio 4. In this, a prominent CEO spoke about doubting the necessity for their employees to remain working from home (WFH). The CEO felt they should be “keen and willing” to return to the workplace and their fears and concerns about Covid-19 were both mis-guided and misplaced (so singing from the same song sheet as President Trump uttering, “Do not be afraid,” upon his return to the White House from hospital). To us, it sounds as though this CEO does not trust their employees’ commitment.
Is this a widespread sentiment?
Continue reading “Trust”
Trust starts to happen when you have achieved a congruence between your personal beliefs, values and leadership behaviours.
Trust is one of my Quick Coaching Tools. They are exactly what the title suggests. Short snippets of coaching tips, tools and ideas for you to use on a just-in-time basis. Use them as an update and to refresh your coaching practice and professionalism. You could call it coaching in a hurry!
Continue reading “Quick Coaching Tools – Trust”
I have lunch with Blog Guest Author Charlie Walker-Wise and get his first-hand account of how attention to Space and Time can create more effective communication.
I had been waiting for this opportunity for some time. To meet up
face-to-face with Blog Guest Author Charlie Walker-Wise and get his first-hand
account of how attention to Space and Time can create more effective
Charlie had written two articles a year ago on this Blog about space and
time – the links are in ‘further reading’ below. Since then I have referred my
coaching clients a number of times to Charlie’s wisdom on this subject. When
they needed to make a landmark presentation to a number of people. Or when they
had a forthcoming significant one-to-one discussion – a so called ‘moment of
truth’ or ‘crucial conversation’. Either way, Charlie’s articles kept bouncing
back to me as part of my coach’s toolkit.
For me the space was on Tuesday last week at Balthazar’s French Bistro in London’s Covent Garden. The time was lunch time. I originally intended to call this article ‘Lunch with Charlie Walker-Wise’, but didn’t think it would really grab your attention dear reader!
I have known Charlie since he was 12. His parents had a home in our village when we moved in 28 years ago (you do the maths). It’s so very gratifying to see him now. Married with two young children. A successful career as Client Director with RADA Business. It’s this combination of acting and business that fuels my imagination and drives me to seek out his views.
So here we are meeting for lunch and I announce to Charlie I have an agenda.
I want to pick his brains about space and time.
Continue reading “An audience with Charlie Walker-Wise: even more about Space and Time”
Do you classify jobs by gender? What is your first reaction when you learn that the General Manager of a Regional Marine department is a female? Continue reading “Leadership is wearing high heels shoes and stepping strong.”
The dread of delivering a presentation dogs many of us. There are few who actually relish the prospect of public speaking. Nevertheless, we put a lot of pressure on ourselves to be brilliant. We mustn’t mess up, must be the expert, must be impervious to doubt, and meet any challenge with a flawless response. Intellectually we recognise that these are unrealistic aims but we still pressure ourselves to be perfect. This striving for perfection is not helpful for myriad reasons, not least because it puts you at the centre of every situation; and guess what? You’re not.
Whenever you’re delivering a presentation you are the least important person in the room.
Continue reading “Look Who’s Talking”
This article is about constant care and the maturing process. When I started working in shipping I wanted to work in operational execution. I applied so many times and never got the opportunity. I overheard a manager make a comment about me once: “He doesn’t have the required emotional intelligence to work in operations”. That did not make me feel very happy. Then I experienced the greatest motivational drive for me, that stubborn feeling when someone tells me that I cannot do something. It took me years and several applications to finally get to where I wanted to be. I was offered the wonderful opportunity of leading a team overseas.
Continue reading “Never Touch a Painting when it’s Wet – A Story About Constant Care…”
“I want more leaders in this Company join this great journey; once and forever this will change our way of leading people and managing business. As a coaching ambassador and trainer, I aim to help more people become professional leaders, to use these great tools in their daily life and become great coaches”.
I first started working with the Top Team at the Far East Asia Liner Operations Cluster (FEALOC) in Shanghai when I visited them in January 2013 to kick off the Coaching Master Class program. Michael Han was a member of the senior management team and had already made a start on his coaching journey.
Michael turned out to be one of the bright stars of the coaching work I did in 2013 in eight different worldwide locations. He is a great coaching ambassador and trainer. His humbleness meant he often used to hide this brightness. Here is an example. In one of our coach-the-coach sessions I gave Michael positive feedback on the great results he was achieving with his coaching. Then came the humble bit from him: “OK Trevor – that’s all bright side. But what can I do better?” In another example I observed this characteristic again in group sessions where he instinctively held back from offering his views on a topic to allow others to contribute. He was making sure others were able to shine.
Michael became a facilitator for Coaching Master Class program and rolled it out to the next leadership level in China and in Japan. He is a bright shining star for coaching in the Far East.
Here Michael reflects on his journey three years on. I took Michael through four stages of his coaching development journey to find out what he has discovered along the way, and what can we learn from his experiences.
Continue reading “Leadership Interview: Michael Han ‘My Coaching Journey’”