Have you ever heard or met “a Master in resolving conflicts”? No. Well, you might be one yourself.
Weare all Master of something
Like in every other aspect in life we can become experts in
any field, by doing something right for a long time, changing your wrongs into
rights to a point where you can give advice, create awareness, provide recommendations,
or even give instructions on subjects that we master.
When it comes to conflicts, especially in the working environment, a leader should not become a Master in resolving those conflicts but rather a Master in avoiding, stopping, reducing the possibilities for such conflicts to occur.
Now, please don’t get me wrong, they will always be conflicts but in the same way a leader is prepared to resolve them his concern should be creating a team environment where conflicts are less.
I had leaders who created conflicts and that is even worse.
They say it allowed different ideas to be known and keeps team on their feet.
In my opinion that could not be further away from the truth, such leaders are
only creating several momentums that will unavoidable end up in good valuable
members of the team to leave and restrain new eligible ones to join.
serious disagreement or argument if not handled on time, can linger to
the point that it blocks creativity, participation and obviously there goes
teamwork through the window. For me the biggest and most important part of
resolving any conflict is not in how good communicator you are as how great
listener you are.
When you really listen others is when the magic starts. The conflict might not be generated by what is being said but by what is not being said and in that case, if you are not paying attention you will always face the same issue no matter how well you think you handled it.
will also allow you to find the root cause and eliminate it once and for all
making you a real Master in resolving conflicts.
One of the greatest things about working in learning is the boundless
curiosity of those around you; unfortunately it can also be one of the worst
things about our profession too. We are, far too often, enamoured with the
latest shiny thing and, as such, open to the accusation that we’re “fluffy”
rather than commercial.
Yet our role in business is simple: to make it better. Our
job is to improve the quality of our people and make the organisation better at
what it does. As Sergei would say “simples”…
It is the day of the 10th anniversary of the WOW! Awards gala at the Tower of London. I thought it would salve my anger to write about the train “service” my local train operating company, Greater Anglia, “provides”. As a corporate entity it has about as much chance of winning an award as a chocolate remaining in a solid state in a furnace.
Today also saw the annual announcement of the increase in rail fares, 3.1% in January 2019.
So much written about Millennials suggests that they are turned off by the way generations before them have done things. As someone engaged in professional learning this interests me.
Millennials, it would seem, are more civic and community minded than their predecessors. Lacking the financial security from which their parents have benefitted they are not as interested in a career path as generations before them. Instead, meaningful work, creative outlets and immediate, interactive feedback mean a lot. One only needs to look at a random selection of start-ups to see this behaviour in evidence.
What does this mean for those of us now who work in more traditional institutions, based on and run by baby boomers or Gen X-ers? It’s an important question because bigger and slower moving organisations still need to employ, engage and retain millennials.
The dread of delivering a presentation dogs many of us. There are few who actually relish the prospect of public speaking. Nevertheless, we put a lot of pressure on ourselves to be brilliant. We mustn’t mess up, must be the expert, must be impervious to doubt, and meet any challenge with a flawless response. Intellectually we recognise that these are unrealistic aims but we still pressure ourselves to be perfect. This striving for perfection is not helpful for myriad reasons, not least because it puts you at the centre of every situation; and guess what? You’re not.
Whenever you’re delivering a presentation you are the least important person in the room.
For some time now I have adopted the habit of working out early in the morning – usually around 5:00 am. This year and motivated by a close friend, I resumed running and it is impressive how it boosts your energy for the day and the myriad of ideas sparking in one’s mind with working out – there is a scientific reason for that but will not get into details here.
Chewing the fat with this same friend (who encouraged me to resume running) a few weeks ago, he mentioned that the Vicar of our local church and who was an avid runner himself, had prematurely passed away during one of his run earlier that week – heart attack while out running. On the Sunday after that, I went to this church with my son – aiming to participate the sermon but also expecting to hear his eulogy – something I came to know living abroad as it is not common in Brazil.
It was amazing. Whole community was there and his family too. In sum, the Curate conducting Sunday morning sermon said that he was
‘An example in many ways. A great and respected leader, head of family and a trustworthy friend who anyone could rely on for advice and support. A sporty man who loved run and occasionally spent time in the jazz club. A great reference to anyone he interacted with.’
His legacy! And, I believe, building his legacy was (consciously or not) what took him out of the bed every day!
As President Trump, as he is now called, took centre stage on Friday 20th January I watched his inauguration speech I was struck again by his hand gestures. Earlier in the campaign Trump’s hands were the subject of attack from his opponents but like so much with this Teflon-coated politician, the bad stuff doesn’t seem to stick. Things that reduce other candidates to rubble, Trump somehow survives.
I recently had the bizarre experience of flying into Switzerland, staying in France and working in Germany all in one trip. Such are the eccentricities of international business I covered the three countries three times each in a 48 hour period. I was there as part of a team delivering a programme of leadership behaviours for a group of internal consultants from a multinational firm. What we learnt from this group was to challenge the view of the traditional hierarchical nature of leadership.