I was listening to a podcast recently in which a prominent CHRO commented that “the world has changed, it’s chaotic and unruly and our leaders need to be able to operate effectively in chaos”. Surely we want change not chaos.
Now I don’t know about you but that’s not a sales pitch I’m warming to. I’d agree that things certainly seem to be heading that way; I’m not sure we’re enjoying it…is anyone getting a kick out of Brexit? Somebody else once told me “never hire anyone who tells you they’re good in a crisis – you’ll always be in one”.
And yet it seems to me that all we need to escape the chaos is a little process, and some structure, to help us find our way out of the darkness. What’s frustrating is how bad we are at doing just that. I work for an engineering business and we love a process – we just love following them less!