Leadership Interview: Jennifer Yao ‘My Experience as a Coachee’

What does the coachee’s experience look like? We see how a Key Account Sales Manager responds to being coached by her experienced Leader and raises her sales performance within a very short period of time.

The voice of the Coachee. This article is another chapter in an ongoing story about how coaching is Blooming in Shanghai. One year ago I published the article about Key Account Sales Manager Tracy Zhi’s experience as a Coachee. Staying with the same team in Shanghai, in February and March of this year I featured articles about Jerry Chen’s ‘Best’ and ‘Most Challenging’ coaching sessions with his direct report is an account manager Jennifer Yao.

Now it’s Jennifer Yao’s turn to tell her story. We hear from the person being coached. So listen up again Leadership Coaches; see what you can learn from Jennifer’s experience as a Coachee.

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Leadership Learning Log Case Study 2 ‘Best’ Session: Jerry Chen & Jennifer Yao, Shanghai

The Leadership Learning Log is a great tool to help Coaches critically and objectively reflect on recent coaching sessions.

The Leadership Learning Log is a journal which evidences learning and skills development. It is not just a diary or record of ‘what you have done’, but more to the point it is a record of what you have learnt, tried and critically reflected upon.

I use the Leadership Learning Log in my Coaching Master Class (CMC) programme as a tool to follow up the training. I call this ‘Activity 1: Looking Back’. At the end the training I challenge participants to run up to five substantial pre-planned coaching sessions over the following six week period. I ask them to select two of these sessions for self-assessment – the ‘Best’ and the ‘Most Challenging’ – and answer the questions in the Leadership Learning Log for each session. This is their preparation for our first on-to-one coach-the-coach session.

For this article we go back to my friend Allen Tu in Shanghai. Allen is KCGFF Sales Team Leader for Maersk (China) Shipping Co and he attended my Coaching Master Class (CMC) programme in 2011. Using my material he kicked off his ‘Buddy’ Coaching programme in 2016 for his direct report sales managers. One of those managers is Jerry Chen who is the senior manager focussing on Electronic key clients. And Jennifer Yao is an account manager reporting in to Jerry.

In this second article about their coaching experience, we look at how Jerry used the Leadership Learning Log self-assessment questions to reflect on his ‘Best’ case coaching session with Jennifer.

Continue reading “Leadership Learning Log Case Study 2 ‘Best’ Session: Jerry Chen & Jennifer Yao, Shanghai”

Leadership Learning Log Case Study 1 ‘Most Challenging’ Session: Jerry Chen & Jennifer Yao, Shanghai

The Leadership Learning Log is a great tool to help Coaches critically and objectively reflect on recent coaching sessions.

The Leadership Learning Log is a journal which evidences learning and skills development. It is not just a diary or record of ‘what you have done’, but more to the point it is a record of what you have learnt, tried and critically reflected upon.

I use the Leadership Learning Log in my Coaching Master Class (CMC) programme as a tool to follow up the training. I call this ‘Activity 1: Looking Back’. At the end the training I challenge participants to run up to five substantial pre-planned coaching sessions over the following six week period. I ask them to select two of these sessions for self-assessment – the ‘Best’ and the ‘Most Challenging’ – and answer the questions in the Leadership Learning Log for each session. This is their preparation for our first on-to-one coach-the-coach session.

For this article we go back to my friend Allen Tu in Shanghai. Allen is KCGFF Sales Team Leader for Maersk (China) Shipping Co and he attended my Coaching Master Class (CMMC) programme in 2011. Using my material he kicked off his ‘Buddy’ Coaching programme in 2016 for his direct report sales managers. One of those managers is Jerry Chen who is the senior manager focussing on Electronic key clients. And Jennifer Yao is an account manager reporting in to Jerry.

In this first article about their coaching experience, we look at how Jerry used the Leadership Learning Log self-assessment questions to reflect on his ‘Most Challenging’ coaching session with Jennifer.

Continue reading “Leadership Learning Log Case Study 1 ‘Most Challenging’ Session: Jerry Chen & Jennifer Yao, Shanghai”

Leadership Interview & Coaching Case Study 2: Samson Zhou, Sales Manager Shanghai

A success story about coaching for sales performance: rapidly adapting to a new business sector; managing internal stakeholders; influencing customer decision makers; collaborating with the customer service team; and driving more volume to meet and exceed sales targets.

Exactly one years ago today I published the article ‘Leadership Interview & Coaching Case Study: Samson Zhou, Sales Manager Shanghai’ in which sales manager Samson Zhou was coaching his direct report Tracy Zhi. Here is the latest interview with Samson by his manager Allen Tu about his coaching for sales performance success with another direct report – Eileen Sun.

Allen Tu is KCGFF Sales Team Leader for Maersk (China) Shipping Co. Allen attended my Coaching Master Class programme in Shanghai in 2011. Using my material he kicked off his ‘Buddy’ coaching programme in 2016 for his direct report sales managers. He regularly keeps me in touch with their progress. Allen gave Samson feedback how pleased he was to see Eileen’s business performance improvement in Quarter 4 2017, which he believes relates to Samson’s participation in the ‘Buddy’ programme. He asked Samson to share his recent coaching story as an inspiration for others. Samson is showing really professional attention to detail and thoughtfulness as a coach. And as you will see from the end of the interview below, the story has a very happy ending. Congratulations to both Samson and to Eileen.

 

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Merry Christmas 2017

Merry Christmas 2017 to The Leadership Blog Subscribers and Visitors

A VERY MERRY CHRISTMAS AND A HAPPY NEW YEAR

To Our Subscribers and Visitors

From The Leadership Coach Blog Team & Authors

Preparing & Planning for Coaching 3 – Creating Coaching Opportunities

Need some inspiration on creating opportunities for coaching sessions? Coaching doesn’t just happen. You need to decide how you will invest your discretionary leadership time to carry out the coaching.

Back in the summer of 2016 I wrote two articles about Preparing & Planning for Coaching. One of the delights of Blogging is to see which articles stand the test of time and are regularly being read by visitors to the website. Such is the case for ‘Preparing & Planning for Coaching’. Here is the next article in the series: ‘Creating Coaching Opportunities’.

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Living and Leading in Turbulent Times

How do we respond positively to challenging events and turbulence and learn lessons for life and leadership?

My recent period of turbulent times started innocently enough – with a neighbour giving us a bunch of wilting Sweet Pea plants (Lathyrus odoratus). The plants were not showing much sign of life, so I decided to save them. What then followed were a series of challenging events which, taken in the whole, have provided some valuable lessons for life. But this is not a horticultural blog so what I’ve looked for is how life informs leadership, and vice versa.

Now that I’m almost freed from the shackles of daily commercial endeavour, I find I take more valuable time to reflect on the lessons that life throws at me. My friend and Guest Author Domingos Silva put it so well in his recent Blog article: “I never lose. I either win or learn”. Domingos in turn was quoting from Nelson Mandela.

What were my challenging events – my turbulent times – and what were the lessons for life and leadership?

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The Confident Coach 5: Feedback in Coaching

What makes a new coach confident about their coaching approach? How does this translate into their ultimate success as business coaches?

This is the fifth in a series of five articles about The Confident Coach. I thought it would be interesting to discover the factors new coaches starting out on their coaching journey report they are confident about; and how this is a predictor of their ultimate success. To do this we must track their progress over the first 18 weeks of the Coaching Master Class programme. Here’s how the programme works. After the initial training I run three coach-the-coach sessions at six week intervals. Session one focusses on the new coach’s confidence in the five key elements of the training. Session two on the business results being achieved with coaching. And session three to assess coaching capability. A couple of years ago I ran a worldwide Coaching Master Class programme for 100 top leaders. I’ve looked at my notes from coach-the-coach follow up sessions with the top 20 from this group to see what makes them ‘Confident Coaches’.

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In Pursuit of Happiness and Success

A book, a poem and a newspaper article – what can we learn about the Pursuit of Happiness and Success from these publications?

There are books, poems and articles that stay with you throughout your adult life. In my case I can cite one of each and recall the person – in all cases A family member – who originally brought them to my attention. When I look back I realise these were the people that influenced me in my early years. They set me on a path in pursuit of happiness and success.

A Book. As far as books go for me it has been ‘How to Win Friends & Influence People’ by Dale Carnegie that set me on my path. I have a 1977 paperback edition. The subtitle on the front cover says: ‘The phenomenal bestseller that is helping millions find success and happiness’. It’s well used, marked up with pencil and has post-it notes sticking out to draw me back to things I must have thought were important to me in the 1970s and beyond. I was introduced to this book by my late father-in-law Ken Smith. What’s even more exciting for me is that I now have Ken’s 1936 hardback imprint of the same book. And it has his pencil marks ups, which give me a great insight to what was important to him in the 1940s and 50s as he started out on his path to happiness and success in his life and in his career. The inside front cover of Ken’s book quotes Carnegie’s ‘Twelve things this book will help you achieve.

A Poem. The poem that influenced me was If‘ by Rudyard Kipling which my mother Peggy sent me in 1968 when I had left home to go to University. I believe at that time she was offering me a pattern for my future life.

An Article. We have to wait until the new millennium for the article that has influenced both my wife and I ever since that time. It was my father-in-law Ken again who sent us a clipping from The Sunday Times of 30 January 2000 entitled ‘How to be Happy’. It was  an article by Gyles Brandreth in which he interviewed the eminent Irish psychiatrist Dr Anthony Clare who offered his seven point plan for happiness. We have followed Dr Clare’s prescription ever since. And just last month my wife Sue introduced me to a new article in the Independent about a ten year research programme by ‘Happiness Expert’ Eric Barker. In the article the Indy’s lifestyle writer Kashmira Gander summarises “Eric Barker has spent almost a decade uncovering why some people seem more happy and successful than others, but his findings don’t always make for comfortable reading“.

There is a surprising fourth source of inspiration from a family member – a Document of State – but more of that later!

What can we learn about the Pursuit of Happiness and Success from these publications?

Continue reading “In Pursuit of Happiness and Success”

The Confident Coach 4: Challenging Perceptions

What makes a new coach confident about their coaching approach? How does this translate into their ultimate success as business coaches?

This is the fourth in a series of five articles about The Confident Coach. I thought it would be interesting to discover the factors new coaches starting out on their coaching journey report they are confident about; and how this is a predictor of their ultimate success. To do this we must track their progress over the first 18 weeks of the Coaching Master Class programme. Here’s how the programme works. After the initial training I run three coach-the-coach sessions at six week intervals. Session one focusses on the new coach’s confidence in the five key elements of the training. Session two on the business results being achieved with coaching. And session three to assess coaching capability. A couple of years ago I ran a worldwide Coaching Master Class programme for 100 top leaders. I’ve looked at my notes from coach-the-coach follow up sessions with the top 20 from this group to see what makes them ‘Confident Coaches’.

Continue reading “The Confident Coach 4: Challenging Perceptions”