Tag: coaching

Leadership Interview: Susan Hunter my Leadership Transition Coaching Journey

Susan Hunter from APM Terminals Bahrain shares her leadership transition experience and the role that coaching played.

A leadership transition may at first seem like an onerous prospect. Especially if it involves a complete change of role, a relocation – or both. However in reality, with the right planning and coaching support, it can turn into an extremely rewarding and satisfying experience.

Over recent years the majority of my one-to-one work has been coaching for leadership transition. In 2018/19 I had the privilege of working with Susan Hunter. I was supporting her in her transition from Senior Global Director Operational Excellence to Managing Director at APM Terminals Bahrain. From a senior job at the centre of the business to a key P&L leadership role in the Khalifa Bin Salman Port in Bahrain. Quite a transformation in many ways. Most of our coaching sessions were conduction via Skype. The exception being an initial face-to-face session in London and my visit to Bahrain to meet Susan’s senior leadership team.

In this article I ask Susan to share her leadership transition coaching experience. I am most grateful to Susan for the taking the time in her busy schedule to answer my interview questions.

This is the third article in the series. Last year I wrote similar articles about Peter Drake’s and James Wroe’s leadership transition experiences, and the role that coaching played. In his article Active Leadership Onboarding James shared the six key factors that ensure a new colleague’s successful leadership transition.

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Making Coaching Stick

As business leaders, Learning and Development professionals, coach trainers and educators, what can we do to help make coaching training really stick?

The case for sticky coaching

Many businesses expect to increase their spending on coaching in the coming years, both on external coaches and on developing their own internal coaches. It’s no surprise then to find that conversations are increasingly turning to how we can make sure that coach training, whether as a formal, ‘pre-contracted’ activity or as a more ad hoc approach to unlocking potential and improving performance, ‘sticks’. At NG Bailey we’re no different. Over recent years we’ve taken four steps that are starting to make a real difference in our quest for sticky coaching; I’d like to share them with you.

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Leadership Interview: Peter Drake my Leadership Transition Coaching Journey

Peter Drake from Rotterdam shares his leadership transition experience and the role that coaching played.

A leadership transition may at first seem an onerous prospect; however in reality, with the right planning and coaching support, it will turn into an extremely rewarding and satisfying experience.

Over recent years the majority of my one-to-one work has been coaching for leadership transition. In 2019 I had the privilege of working with Peter Drake. I was supporting him in his transition from General Manager to a Director role at A.P. Moller – Maersk North Europe Liner Operations Centre in Rotterdam. He certainly approached this with commitment and a great deal of enthusiasm. Most of our coaching sessions were conduction via Skype. The exception being one face-to-face session in August.

In this article I ask Peter to share his leadership transition experience and the role that coaching played. I am most grateful to Peter for the thoughtfulness and depth of his replies to my interview questions.

This is the second article in the series. Earlier this year I wrote a similar article about James Wroe’s leadership transition experience, and the role that coaching played. In his article Active Leadership Onboarding James shared the six key factors that ensure a new colleague’s successful leadership transition.

Continue reading “Leadership Interview: Peter Drake my Leadership Transition Coaching Journey”

Over to you, coach.

The opportunity to blog also presents the opportunity to reflect – and what a year it’s been!

As we reach the end of the year, the decade even, the opportunity to blog also presents the opportunity to reflect – and what a year it’s been!

We seem to be ever more at odds in our society, our politics, our lives, with the main casualty seemingly being truth – who knew fake news would be a thing?

And, as I’ve touched on before, we’re further away than ever from the “dream” existence that we’ve been sold.

When the overriding emotions in society seem to be fear, or worse still, hate we’re one heck of a long way from Kansas, Toto. So, what to do?

I guess in most instances, the standard procedure is to mourn the lack of leadership in our society and call for a new type of leader, who can rise above the pettiness, but what if that leader – those leaders – already exist?

Continue reading “Over to you, coach.”

Every Story Needs a Teller

Eight top tips for storytelling to make sure you keep your audience engaged.

Consuming stories is something we are programmed to do as humans. From the first cave paintings, to the Homeric word of mouth tales, to the written word, to recorded media, we can’t get enough of a good yarn. What are the top tips for storytelling?

As I talked about in my last post, stories help us understand the world around us and are a primary mode of communication. We just love stories.

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Engaging with feedback

The regular interactions between leaders and team members are what form the foundation for an engaging workplace and yet it is an area with room for improvement.

In our team we will soon receive our annual employee engagement survey results. This a regular exercise in many companies and one that sheds light on dynamics of team performance, culture and wellbeing.

It is however only providing a snapshot. A moment in time with limited scope for understanding nuance, personal differences and context. The feedback is highly important and the initial response rate also provides an interesting insight, yet this data must be used as part of a wider approach to engagement if we are to truly create aligned & high performing organisations.

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Quick Coaching Tools: Delegation and Follow Up

Good delegation and follow up saves the leader time, develops direct reports, ensures work is executed on time to a standard and motivates everyone involved.

Delegation and Follow Up is one of my Quick Coaching Tools. They are exactly what the title suggests. Short snippets of coaching tips, tools and ideas for you to use on a just-in-time basis. Use them as an update and to refresh your coaching practice and professionalism. Because of this you could call it ‘coaching in a hurry’!

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Active Leadership Onboarding

Here are six key factors to ensure a new colleague’s successful leadership transition. Taking an active approach to onboarding improves the chances of them being successful sooner, and reduces the downside risks.

Selecting and hiring a new team member frequently brings me a sense of completion and excitement at having a new colleague to work with. It is the end of a long search having found someone who will make our team better, who will improve our organisation and take us to new places. Now they will need your help and support with their leadership transition.

At the same time, it is also the very start of a long process of adjustment. One that from personal experience tends to be neglected and left to the new joiner to figure out. Not only is the new team member going through a transition to a new role with much to learn, so are their peers who are adapting to a new colleague. If they are a leader, their direct reports all now have a new manager to understand. New vendors or customers to work with. There may be country changes to manage on an international move, also leading to changes at home for any family. Even within the same company, office cultures can differ significantly. Leaving a new employee to work this out alone – whether new to the company or an internal mover – leaves far too much to chance.

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What if Greta is correct?

Is Greta Thunberg the beating butterfly wing that could cause the necessary chaos of revolt throughout her generation that forces change to occur?

Acres of hardcopy material and megabytes of softcopy content have been written about Greta Thunberg.  This 16-year old Swedish girl started the Friday school strike phenomenon to protest against what she regards as government and corporate inaction to combat climate change.  An article in the Sunday Times on August 18th suggested she is being manipulated by others taking advantage of her Asperger’s syndrome, see https://www.thetimes.co.uk/past-six-days/2019-08-18/news-review/greta-thunberg-and-the-plot-to-forge-a-climate-warrior-9blhz9mjv. 

Putting that aside, however, what if Greta is right and our planet is standing Tom Daly-like on its tiptoes on the edge of a very high diving board and could all too easily plummet into some catastrophic climatic cauldron?  As coaches, mentors, managers or leaders, are we providing destabilising counsel that cumulatively will increase the likelihood of that fall occurring?  Or, are we exerting enough influence upon those we work with to cause them to start to think differently or, cliché warning, to think outside the box?

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How to Communicate

Ten tips to help you communicate with greater effectiveness, confidence and clarity. Use these skills to help you in almost any context.

It’s been a while since I’ve posted a “how to”-style article and I thought it might be helpful to have a quick look at some tools that can help with one of the most challenging part of anyone’s job. The title is of course tongue in cheek but there are small things we can do that will make a transformative difference. Things no one told Phil Davison in the video above. Don’t be Phil.

It’s funny, as sophisticated communication is the one gift humans have that surges us far beyond all other intelligent life; yet it is the cause of so much confusion and uncertainty in both our professional and personal lives.

As an actor, I love communication. Like anyone, I don’t always get it right but when I was 17, performing in a Shakespeare lead for the first time at school, I discovered that the relationship between me and the audience was one I inherently understood. I felt powerful in that space. I had found where I belonged. My journey to Coach has been a long and winding one (politics degree, actor training at the Royal Academy of Dramatic Art, professional actor, professional theatre director, coach, business leader) and I am passionate about sharing the thrill I felt as that 17 year old with others. I hope I can help them, if not love the dynamic created when speaking to an audience, to at least approach it without fear or trepidation.

So here are 10 perspectives on successful communication. Where I’ve italicised I am referring to a skill or technique to implement.

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