Category: Carrying out the Coaching

Leadership Interview: ‘My Coaching Journey’ Richi Mock, Cape Town

Prioritization, patience, listening and accountability – these are the key skills Richi Mock believes he needs as a successful coach.

I usually start off these ‘Leadership Interview’ articles by explaining how and when I met the subject of my interview, and how we have worked together on leadership coaching projects. Not so with Richi Mock. So far I have not met him face-to-face. Yes, we have spoken by phone and had an extensive exchange of emails. Someday I hope our paths cross. As a Guest Author  he has contributed eight rich and varied articles to this Blog since last summer. Richi describes himself as: “An experienced problem solver with a pragmatic approach who continuously evolves by facing new and interesting challenges. A passionate coach who leads a successful team and fills his heart with this wonderful experience”. I can’t disagree with that. Let’s find out more about his coaching journey.

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Leadership Interview & Coaching Case Study: Samson Zhou, Sales Manager Shanghai

A case study about coaching for sales performance: building a closer relationship with the customer decision maker to drive more volume and meet sales targets.

Back in October 2016 I published an article ‘Coaching is Blooming in Shanghai’ about General Manager Sales, Allen Tu and his team. Allen attended my Coaching Master Class programme in 2011. Much to my delight he kicked off a coaching programme for four of his sales managers in 2016 using my material. He promised to keep me in touch with their progress. Here is the first coaching interview and case study.

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“Enjoy the Silence” – What I have learned from the quiet ones.

Quiet people have the loudest minds. What can you learn from quiet people?

We live in a society where being introvert – or ‘quiet’ – is often labelled as a limitation. After many years of working with teams, I have reached to the conclusion that this statement is so far from being true. What most people fail to acknowledge is that every team need their fair share of ‘quiet’ players. These are the ones that think and follow an introspection process before reacting. This virtue is so crucial in the planning part prior to executing. Quiet teachers that allow students to express and pay attention to their needs instead of following a standard ‘one size fits all’ script. These are the true ambassadors of the ‘do more and talk less’ principle so commonly found in over achievers. In most recent times, I have had the opportunity to learn from a few outstanding ‘quiet ones’.

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Is the British Prime Minister Coaching Her Cabinet Colleagues?

Coaching is being practiced at the very top of government

Parliamentary copyright images are reproduced with the permission of Parliament.

I have been a subscriber to the Spectator magazine for some time. In fact, it is the only ‘newspaper’ we take in my household. All of our other news arrives online. Once a week this noble publication, full of contemporary political and social commentary, slides through my letter box. Imagine my delight when a recent article by two top Spectator journalists seemed to imply that our British Prime Minister, Theresa May, is using the Coaching GROW model!

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Belief

Belief is about believing in oneself and that he/she can become a better version of itself. For the coach, believing that can and will make a difference in the lives of others through coaching. Believing in the potential of others to grow and succeed with his/her help.

In my post “Acreditar–Sonhar–Planejar–Executar”, I wrote about my presentation to sophomores of two renowned universities in Brazil and briefly covered the four elements of coaching “Belief-Dream-Plan-Execute”. To give a better perspective of each element, I decided to post four articles covering each of them and today it is about
“BELIEF”.

When I published the article in Portuguese back in August, a friend of mine wrote to me asking “Domingos, shouldn’t “dream” come prior to ‘belief’?” and my answer in form of question was “can someone dream about achieving something without believing he/she can accomplish that?” well, some people may possibly can but I personally trust that everything starts with BELIEF… Could Neil Armstrong have kicked up the dust on the moon if he didn’t believe he could get there? Before dreaming about that accomplishment and to plan the steps he first believed. (For those of us who believe that he was there J)

I recently started the mentoring session with one of the talents as Continue reading “Belief”

Who is Really Listening?

If asking purposeful questions is the front end of coaching then active listening is the tail end where the real work gets done. But who is really listening?

A lot has been written about listening skills. I list some good further reading from eminent sources below. There is also ‘Levels of Listening’ in the Coaches Toolkit on this website. I recently decided to do my own research into the subject. OK, my research methods were a bit wonky and my sample sizes tiny …. however I thought I would share my findings and see what you think. Five things to avoid and five ideas to inspire.

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Feedback: The Storm Within Us

Receiving feedback is a great opportunity to understand the origins of the emotional storms it causes within us.

In my recent professional years, I have concentrated on receiving feedback to continue improving. My personal theory is centered on the fact that when a specific situation of my life put me in an uncomfortable place, at the end, the whole situation resulted in personal improvement.  There was during an improvised coaching session with a friend when I started referring to these uncomfortable situations as “personal storms”.  And it is during this so-called storms that I experienced all kinds of emotions inside of me.  This is a unique opportunity that life give us to embrace these emotions and start asking us the “why’s” and understand more about us and the origin of the storm.

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Coaching the Coach – Who, Why, When & What?

Are you a Leader of Leaders? If you have the responsibility for coaching leaders then you will appreciate that part of your role is coaching them to be better coaches. What are your coaching goals? When might you intervene? Why is this important? Who will you focus your discretionary coaching time on? Questions, questions, questions!


I was recently asked by one of our Blog Subscribers how I provide follow up coach-the-coach support to participants in my Coaching Master Class Program (CMC). He is aware of the CMC program but has not participated in it himself. Good question I thought. I know what I do, but I have never written it down for the benefit of others. So here we go. Let’s put that right and summarise coaching the coaches in two distinct phases: Phase 1 is immediately after the CMC training; Phase 2 is the ongoing workplace coach-the-coach support.

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Are you (REALLY) listening to me?

How wiser can one become by talking. How about (really) listening and reflecting?

The other day I was reflecting and I think I became a better leader after becoming the head of family and father. There might obviously be many influencing factors like maturity, additional responsibility, and lifetime plans but, deliberating about key aspects, I realised that it has a lot to do with my ability to empathize and listen to them –  something I have developed.

Last summer I decided to do some activity with my younger son (Murilo) – who was 10year-old at that time. The plan I envisioned had twofold objectives. I wanted to do some sport and longed to spend valuable time with him, who is growing very fast. The agreed activity was running and I named us the “Silva-runners” to make fun of it. Continue reading “Are you (REALLY) listening to me?”

Coaching for Performance #2 – SUPPORTING

This is the second of three Posts on the subject of Performance Management and how the leader can drive for results with coaching. Post #2 – Supporting Performance. The other two are Planning Performance and Reviewing Performance.

What does supporting performance involve a leader doing? What options does the leader have for the way they invest their time? How does the leader add value? What are typical coaching goals? What resource material does the leader need as a platform for the coaching? What tools does the leader need from the Coaches Toolkit? I start with an overview of supporting for performance. I then draw on the experience of two senior leaders I have worked with and observed in action.

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