Leadership Interview & Coaching Case Study: Samson Zhou, Sales Manager Shanghai

A case study about coaching for sales performance: building a closer relationship with the customer decision maker to drive more volume and meet sales targets.

Back in October 2016 I published an article ‘Coaching is Blooming in Shanghai’ about General Manager Sales, Allen Tu and his team. Allen attended my Coaching Master Class programme in 2011. Much to my delight he kicked off a coaching programme for four of his sales managers in 2016 using my material. He promised to keep me in touch with their progress. Here is the first coaching interview and case study.

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Leadership Interview: Cynthia Li ‘My Coaching Journey’

We follow the fortunes of a senior leader in the shipping industry in China over a five year period as she learns and applies her coaching skills in progressively more senior job roles. She changes companies and ends up Head of Commercial for mainland China and Hong Kong.

I started working with the Top Team at Maersk Line East China Cluster (PRE) in Shanghai when I visited them in April 2011 to kick off the Coaching Master Class program. Cynthia Li was Customer Service General Manager and starting out on her coaching journey.

Here she reflects on that five year journey. In 2013 Cynthia was promoted and moved from Customer Service to sales as Key Client General Sales Manager. In 2016 Cynthia jumped ship (pun intended) and joined Swire Shipping in Shanghai as Head of Commercial for mainland China and Hong Kong. What has Cynthia learned from her broad experience as a senior leader in the shipping industry? What can we learn from her coaching journey?

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Unsung heroes (Introverts) – whose ‘QUIET’ dedication makes them special.

Unsung heroes – whose quiet dedication makes them special.

For those who live in UK and/or follow the tradition, know about ‘Her Majesty’s Most Gracious Speech.’ given on December 25 at 3pm local time. This is an old tradition which was started back in 1932. The first time was given by Elizabeth II’s grandfather King George V and the Queen has been giving address since 1952.

Since I moved to UK, 2014, I watch The Queen’s speech with great interest. I did some research to know who writes her speech and came to know that the Queen does it herself and use it as a chance to reflect on major events that have occurred that year, her personal milestones and her view on Christmas in general.

Last year’s speech was very touching, as it usually is, and she covered topics that I immediately related to business reality. But there was one part that resonated in my mind and inspired me to write this article. When she spoke about ‘Unsung Heroes’.

Her Majesty’s words “I often draw strength from meeting ordinary people doing extraordinary things: volunteers, carers, community organisers and good neighbours; unsung heroes whose quiet dedication makes them special.”

Deliberating about it and the different interactions I have had throughout my career and a book I read some time back, Continue reading “Unsung heroes (Introverts) – whose ‘QUIET’ dedication makes them special.”

Leadership Interview: Keith Svendsen ‘Linking Coaching to Leadership Success’

“I believe that a successful manager in the 21st century needs to have coaching for performance as a tool in their leadership toolbox”.

I have known and worked with Keith Svendsen since 2010. I’ve had the opportunity to observe him in a series of progressive leadership roles over a number of years. He is an enthusiastic advocate for his business and for his company. He has a strong business vision and has always been focussed on developing people, giving people space to work and delivering results. I caught up with Keith recently for one of our rare face-to-face meetings. I took the opportunity to ask him about how he sees coaching linking to leadership success.

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Coaching is Blooming in Shanghai

Five years on and one of my Coaching Master Class participants is now running his own coaching programme for his managers.

I first visited Shanghai on business in 2009 and have returned a number of times since. I just love the bustle, the people, the parks and the gardens. The famous Yuyuan gardens pictured above is just one of many gorgeous places to experience. A promenade along the Bund on Sunday morning is another. But this is not a gardening website or a travelogue – it’s a Leadership Coaching Blog. So let’s get down to business shall we?

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The Coach (Leader) Deserves No Medal!

The Coach (Leader) deserves no medal! How much are you (as a leader, coach, peer, individual-contributor, etc.) doing for your team to earn a GOLD MEDAL?

The Olympics in Rio closing ceremony took place last week and it is now history! I know you must have read hundreds of articles, stories and analogies linked to leadership but Olympics being a great example of the outcomes of good coaching and dedication to practice, I would like to bring another one and relate it to the ‘coach’ itself.

Did you know that the coaches deserve no medals? They don’t! (I concede didn’t know that!)

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Coaching for Performance #3 – REVIEWING

This is the third of three Posts on the subject of Performance Management and how the leader can drive for results with coaching. Post #3 – Reviewing Performance. The other two are Planning Performance and Supporting Performance.

What does reviewing performance involve a leader doing? What options does the leader have for the way they invest their time? How does the leader add value? What are typical coaching goals? What resource material does the leader need as a platform for the coaching? What tools does the leader need from the Coaches Toolkit? I start with an overview of coaching for reviewing performance. I then draw on the experience of two senior leaders I have worked with and observed in action.

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Coaching for Performance #1 – PLANNING

This is the first of three Posts on the subject of Performance Management and how the leader can drive for business results with coaching. Post #1 – Planning Performance. The next two are Supporting Performance and Reviewing Performance.

What does planning performance involve a leader doing? What options does the leader have for the way they invest their time? How does the leader add value? What are typical coaching goals? What resource material does the leader need as a platform for the coaching? What tools does the leader need from the Coaches Toolkit? I start with an overview of planning performance. I then draw on the experience of two senior leaders I have worked with and observed in action.

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Leadership Interview: Caroline Wu ‘My Coaching Journey’

We follow the fortunes of a senior leader in China over a four year period as she learns and applies her coaching skills in three different and progressively more senior job roles and ends up Managing Director of a significant business unit with full P&L responsibility.

I first started working with the Top Team at Maersk Line East China Cluster (PRE) in Shanghai when I visited them in April 2011 to kick off the Coaching Master Class program. Caroline Wu was a member of the senior management team and starting out on her coaching journey.

I was very fortunate to be working with Caroline at that time. She translated my facilitator guide into Mandarin for the train-the-train roll out of the program. She also co-facilitated the program with me the following year for the North China Cluster (PRN) in Qingdao.

Here she reflects on that journey four years on. Caroline has been promoted twice in that period. I was lucky enough to capture her thoughts on her coaching journey at each stage. What has she learned along the way? What can we learn from her experiences?

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