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Coaching for Performance Nurture and Grow Prepare the Ground Reap the Rewards Sow the Seed

Leadership Interview: Cynthia Li ‘My Coaching Journey’

I started working with the Top Team at Maersk Line East China Cluster (PRE) in Shanghai when I visited them in April 2011 to kick off the Coaching Master Class program. Cynthia Li was Customer Service General Manager and starting out on her coaching journey.

Here she reflects on that five year journey. In 2013 Cynthia was promoted and moved from Customer Service to sales as Key Client General Sales Manager. In 2016 Cynthia jumped ship (pun intended) and joined Swire Shipping in Shanghai as Head of Commercial for mainland China and Hong Kong. What has Cynthia learned from her broad experience as a senior leader in the shipping industry? What can we learn from her coaching journey?

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Nurture and Grow Self-Insight

Unsung heroes (Introverts) – whose ‘QUIET’ dedication makes them special.

Unsung heroes – whose quiet dedication makes them special.

For those who live in UK and/or follow the tradition, know about ‘Her Majesty’s Most Gracious Speech.’ given on December 25 at 3pm local time. This is an old tradition which was started back in 1932. The first time was given by Elizabeth II’s grandfather King George V and the Queen has been giving address since 1952.

Since I moved to UK, 2014, I watch The Queen’s speech with great interest. I did some research to know who writes her speech and came to know that the Queen does it herself and use it as a chance to reflect on major events that have occurred that year, her personal milestones and her view on Christmas in general.

Last year’s speech was very touching, as it usually is, and she covered topics that I immediately related to business reality. But there was one part that resonated in my mind and inspired me to write this article. When she spoke about ‘Unsung Heroes’.

Her Majesty’s words “I often draw strength from meeting ordinary people doing extraordinary things: volunteers, carers, community organisers and good neighbours; unsung heroes whose quiet dedication makes them special.”

Deliberating about it and the different interactions I have had throughout my career and a book I read some time back,

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Every Leader a Coach General Leadership Leader of Leaders Leader of Others Leadership Coaching

‘Sense of being’ in Coaching and Leadership.

In the midst of own research with learners in formal educational settings and those coached through virtual reality technologies, I discovered what formed the bedrock to my coaching and leadership interactions – Five Levers. The associations between one’s Identity, Presence, Co-Presence, Emotional Intelligence and Immersion produce an effective sense of being in those experiences.

According to Chartered Institute of Personnel and Development ([CIPD] 2017) coaching supports individuals become high-performers in their workplace activities. The coaching relationship is targeted at the specific skills, behaviour and goals identified by the individual and their employer. The duration of the relationship is variable and has no fixed timescale; it is proportional to the individual’s development and Mastery of practice (Pink 2011). From the onset, a coaching relationship has a purpose of aligning human abilities to organisational leadership. The Coachee has a goal to unlock and fulfil their potential; they may wish to become better furnished with know-how in dealing with complex and challenging organisational situations.

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Communicating with Impact Planning and Preparation Prepare the Ground

RADA in Business and The Apprentice Final 2016

Calling all Apprentice fans. I’ve decided to lift the lid on that ‘exercise’ and explain how it helped finalist Courtney Wood shine in his final pitch.

We were asked to be part of ‘The Apprentice’ final but ended up with more airtime on the ‘You’re Hired’ programme following it. If you saw it you’ll know that one exercise in particular became a running theme with Rhod Gilbert, the ‘You’re Hired’ presenter, who even made it part of his opening segment.

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Nurture and Grow Sow the Seed

2017 – Bring it on. I’m ready … are you?

Within two weeks, we will be saying goodbye to 2016 and welcoming 2017. It seems it was yesterday that we were garnishing our houses for the end of the year festivities – 2016 has just fleshed! Looking back, in 2016 we witnessed a lot of interesting events, to say the least, worldwide. Donald Trump became the US-president-elect; European migrant crisis; BRExit and the unexpected outcome of David Cameron’s plan / referendum; Zica virus spread in Latin America; Narenda Modi’s government demonetizes old Rs. 500 and Rs. 1000 banknotes in India; on shipping we have seen bankruptcy, merges and alliances being formed etc – and many other remarkable ones with different impact.

These were/are substantial happenings that ‘may’ even change the way we see the world today and may also affect some of us directly or indirectly – although we, or some of us, cannot and have not influenced them. But how about you on personal level and those things you can (could) influence directly. Have you reflected about that?

  • What have you seen in 2016 that you would like to change or improve in 2017?
  • Have you accomplished everything you planned (If you had a plan at all) in 2016?
  • What would you like to happen or be different in 2017? And more importantly…
  • What are you doing for that to materialize?
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Planning and Preparation Prepare the Ground

Preparing Yourself Mentally for Coaching – Part 1

Preparing yourself mentally for coaching is about coming to a shared understanding with your boss and your peers on what ‘good’ coaching looks like. This is the first of two short articles on the concepts of good coaching. It is based on the pre-reading assignment I set for leaders attending my Coaching Master Class training.

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Coaching for Performance Coaching for Performance Every Leader a Coach Leadership Coaching

Leadership Interview: Michael Han ‘My Coaching Journey’

I first started working with the Top Team at the Far East Asia Liner Operations Cluster (FEALOC) in Shanghai when I visited them in January 2013 to kick off the Coaching Master Class program. Michael Han was a member of the senior management team and had already made a start on his coaching journey.

Michael turned out to be one of the bright stars of the coaching work I did in 2013 in eight different worldwide locations. He is a great coaching ambassador and trainer. His humbleness meant he often used to hide this brightness. Here is an example. In one of our coach-the-coach sessions I gave Michael positive feedback on the great results he was achieving with his coaching. Then came the humble bit from him: “OK Trevor – that’s all bright side. But what can I do better?” In another example I observed this characteristic again in group sessions where he instinctively held back from offering his views on a topic to allow others to contribute. He was making sure others were able to shine.

Michael became a facilitator for Coaching Master Class program and rolled it out to the next leadership level in China and in Japan. He is a bright shining star for coaching in the Far East.

Here Michael reflects on his journey three years on. I took Michael through four stages of his coaching development journey to find out what he has discovered along the way, and what can we learn from his experiences.

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Every Leader a Coach Nurture and Grow Planning and Preparation

Having a plan puts your destination on sight!

‘Setting a goal is not the main thing. It is deciding how you will go about achieving it and staying with that plan’. Tom Landry (American football player)

This post is the third of four articles related to coaching elements (“Belief-Dream-Plan-Execute”). After having listed your dreams or goals, it is time to create a plan so you can revisit them on a daily basis, your energy is channelized in achieving that and also to ensure you are on track and heading in the right direction towards your ultimate goal! It is like ships and a voyage plan, external factors, and conditions may force the ship’s command to constantly alter its route for the sake of safety, security or even fuel saving but the ultimate goal is to, safely, reach its destination. “In life, to reach ultimate destination/goal/dream!”

Coaching is both a technique and a mind-set. For the ‘Coachee’ to keep its radar on opportunities, listen and respond positively to coaching and feedback. For the coach, it means adopting an inquisitive, non-directive approach. Asking purposeful questions, listening and giving feedback. Although the ‘Coachee’ is in the driver’s seat, it is two ways cooperation and the plan will serve as a contract between the ‘coach’ and ‘Coachee’ to work together and measure progress.

Measuring progress means for the ‘Coachee’ to see progress and build confidence by feeling/seeing him/herself closer to its objective. For the coach, this gives the opportunity to decide where to invest its discretionary leadership time to carry out the coaching along with return on coaching investment (ROCI) in line with both, business results and ‘Coachee’ development/career progression.

In my posts, I usually share lived experiences and, in this one I want to share one that ‘planning’ gave me very positive results and which played both the ‘coachee’ and ‘coach’ role. This post will not go into details of ‘planning coaching sessions’ as it is being thoroughly covered by Trevor Sherman in different articles.

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Every Leader a Coach Nurture and Grow Prepare the Ground Sow the Seed The Role of a Leader – Performance & Engagement

Dare to dream…

In my last post I wrote that ‘Belief’ is about believing in oneself and that he/she can become a better version of itself. For the coach, believing that can and will make a difference in the lives of others through coaching. Believing in the potential of others to grow and succeed with his/her help. Today’s post is the second of four related to coaching elements (“Belief-Dream-Plan-Execute”).

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Carrying out the Coaching Coaching for Performance Coaching for Performance Every Leader a Coach Nurture and Grow Planning and Preparation Prepare the Ground The Role of a Leader – Performance & Engagement

Belief

In my post “Acreditar–Sonhar–Planejar–Executar”, I wrote about my presentation to sophomores of two renowned universities in Brazil and briefly covered the four elements of coaching “Belief-Dream-Plan-Execute”. To give a better perspective of each element, I decided to post four articles covering each of them and today it is about
BELIEF”.

When I published the article in Portuguese back in August, a friend of mine wrote to me asking “Domingos, shouldn’t “dream” come prior to ‘belief’?” and my answer in form of question was can someone dream about achieving something without believing he/she can accomplish that?well, some people may possibly can but I personally trust that everything starts with BELIEF… Could Neil Armstrong have kicked up the dust on the moon if he didn’t believe he could get there? Before dreaming about that accomplishment and to plan the steps he first believed. (For those of us who believe that he was there J)

I recently started the mentoring session with one of the talents as