Your noticing has been served

Physician, heal thyself

I’m not sure about you but I’m better at giving advice than receiving it. My privilege as a trainer and performance coach is to be able to fall back on “do as I say, not as I do”. This is not something I’m particularly proud of and nor is it something I want to admit to those I work with. I console myself, professionally at least, with the fact that my diagnostic skills lie in helping others and not myself. It also can’t be very helpful for anyone with the unenviable task of being my coach.

Recently, however, I was offered some advice and in spite of my habit, I took it. Surprisingly, to me anyway, the shift in awareness it provoked has rippled through my whole life. My own coach is a mindfulness expert and while we don’t spend too much time on this topic she set me a related task. I was to take an everyday activity and be fully in it as I perform it, noticing the sensations provoked by the experience.

Now, I’m not good at doing what I’m told. I will find ingenious ways not to do the homework I’ve been set (the French “devoir” always seemed a much more appropriate name). But over the Christmas break I had little excuse not to do one of the two very simple requests made of me.

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Reining in the horses


In Biblical terms, the four horsemen of the Apocalypse were Pestilence, Famine, War and Death.  An American psychologist, Dr John Gottman, who researches divorce and its causation, identifies four new horse riders that he names Criticism, Defensiveness, Contempt and Stonewalling. The adverse impact of these behaviours apply in organisational leadership just as much as marital relationships.

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It’s the Story, Stupid

Storytelling is at the heart of learning for many organisations. A story well done will inspire and connect your people.

I work at a world leading drama school and as you would expect, it’s an institution full of stories. Which is lucky, as for some time now, storytelling has been at the forefront of countless organisations’ learning needs.

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Can a Coachee NOT be Coached?

My first challenge took me to a realization that marked a huge difference for me as a Leadership Coach.

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Trains – going nowhere, slowly

It is the day of the 10th anniversary of the WOW! Awards gala at the Tower of London.  I thought it would salve my anger to write about the train “service” my local train operating company, Greater Anglia, “provides”.  As a  corporate entity it has about as much chance of winning an award as a chocolate remaining in a solid state in a furnace.

Today also saw the annual announcement of the increase in rail fares, 3.1% in January 2019.

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Leadership Interview: Hans Augusteijn ‘My Continuing Coaching Journey’

We continue to follow the fortunes of a senior leader in Northern Europe over a six year period as he applies his coaching skills in new and more challenging roles.

We last checked in with Hans Augusteijn on the progress of his personal coaching journey back in 2016. A lot has happened with him since then in terms of career progression and taking on bigger and more global leadership challenges. In 2017 Hans was promoted to Global Head of Intermodal Transport for Maersk Transport and Logistics Division. And recently this year he became Global Head of Delivery.

I went back to three key questions I asked Hans in my 2016 interview to find out where he is now on his continuing coaching journey.

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Words Matter. It Is Not What But How We Say It.

Choosing words wisely increases our chances to get heard and foster an environment in which our colleagues will feel safe to speak their mind – bring new ideas and suggestions etc. We will get their attention!

It’s been a while but today I am gladly resuming my publications. Today I will share something about feedback and how the selection of our words is important.

I once read somewhere that around 250k people die in the US every year as result of medical mistakes. Investigations found that more than a third of these fatalities could have been avoided if doctor’s assistants had spoken when noticing that something in the procedure was incorrect. The fact, apparently, was that most of these assistants don’t speak because of the negative reaction (even aggressive) from doctors.

Have you ever experience a situation in which you were in doubt whether you should speak or remain quiet afraid of being shut by someone who believe to ‘know-it-better’?

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My 2018 Coaching Journey: Finding the Path to Me

How I discovered three great principles in a challenging year with the help of my Coach: Intent is Everything; Play to Your Strengths; Know Yourself.

With the end of the year approaching fast, I’m sure I’m not alone in taking a moment to reflect on the past 12 months and what it’s meant to me both personally and professionally.

Don’t worry, this isn’t one of those terrible articles titled “10 things you need to do to be a success in 2019” but I did want to share something that’s helped me, with the hope that it will help you too.

By way of context, 2018 has been a challenge. I work in a traditional industry, that faces a severe skills shortage and, if I’m honest, a distinct lack of imagination about how to solve it.

My own organisation is not without its frustrations, and our own attempts to be creative and innovative in the way that we approach the development of our people – I’m Head of Learning – can often feel like they just aren’t impacting quickly enough. It always feels like we should be doing more.

And on a personal note, earlier in the year my mum was diagnosed, quite unexpectedly, with an aggressive form of brain cancer. After a short illness she passed away in May.

As the year continued I think it’s fair to say that all the above started to take a toll. I began to “leak” as a result of my frustrations.

So, what to do? Well, as someone fortunate enough to have both a coach and a mentor, I thought I should practice what I preach and look for some support. Continue reading “My 2018 Coaching Journey: Finding the Path to Me”

Leadership: where is it necessary?

Jessica belives leadership is very important in national politics. She explains why she is now supporting a politician she can look up to.

Leadership is a fundamental element in any group, given that it is the driving element which without it, it would be difficult for that group to guide their efforts towards the common objective.

The issue of leadership in human groups has been widely debated, and especially during the twentieth century has been theorized about leadership and the organization of groups in general.

So, where is Leadership necessary?

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